Responsible gambling

We want your time with Kaasino Casino to be safe, enjoyable and always under your control. If gambling stops being fun or starts to cause stress, it’s okay to step back. Below are practical tools, clear steps and supportive options to help you manage play, protect your finances and get help when you need it.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer several tools you can use immediately to control how you play. These are designed to be simple to apply and effective at reducing risk.

Deposit limits — Set daily, weekly or monthly limits to control how much you can add to your account. Lowering a limit usually takes effect straight away. Increasing a limit normally requires confirmation and a waiting period to avoid impulsive changes.
Loss and wager limits — Cap the amount you can lose or the total you can stake over a chosen period.
Session limits and cool-offs — Limit how long you can play in a single session or set automatic reminders to take breaks. Short time-outs can help interrupt patterns of continuous play.
Time-out (short break) — A temporary suspension of play, typically for days or weeks. Use this when you want a short, clear break without closing your account.
Self-exclusion (indefinite or fixed period) — A stronger option that disables account access for a defined period or indefinitely. Self-exclusion stops promotional contact and prevents deposits and gameplay while it is active.
Reality checks and notifications — Alerts that remind you how long you’ve been playing and how much you’ve spent, helping you make informed choices in the moment.

How to apply these tools:

Open your account settings and look for Responsible Gambling or Limits. Many tools can be applied directly there.
If you cannot find the option, contact live chat or customer support and request the change. Support can implement limits, time-outs and exclusions for you.
Remember: reductions are immediate. Reversing or increasing limits usually requires extra verification or a waiting period — that’s deliberate to protect you.

Links to Support Organizations

If gambling is creating harm, professional and confidential support is available. We can provide information about organisations in your area, helplines, and specialist counselling services.

If you would like contact details for local or national support services, please contact our support team and we will share appropriate, confidential guidance for your location.
Support services can offer one-to-one counselling, financial advice, peer support groups and tools for family members.
If you are in immediate danger or are at risk of harming yourself, contact your local emergency services right away.

Differences from United Kingdom-specific standards

Local rules and national support schemes vary by country. If you are resident in the United Kingdom or another jurisdiction with a national self-exclusion programme, please note:

Our internal self-exclusion prevents access to this account and stops promotional contact from us, but it does not automatically register you with any national or cross-operator self-exclusion scheme.
For UK-wide or multi-operator exclusions, registration with the relevant national scheme provides broader coverage across many providers. If you want that level of protection, contact our support team and we will explain how to register with the national service in your country.
If you are unsure how national rules affect you, support can explain the practical differences and help you choose the right combination of protections.

Recognising when to take action

Increasing bets to chase losses
Borrowing money or spending beyond your means to gamble
Neglecting work, family or other responsibilities because of gambling
Feeling anxious, guilty or secretive about gambling habits
Difficulty stopping or controlling time spent gambling

If you recognise any of these signs, consider applying limits, taking a time-out or contacting support. Small steps can make a big difference.

Practical steps you can take right now

Set or lower deposit and session limits through your account settings or ask support to do it for you.
Choose a short time-out if you need space to reflect without closing your account.
Self-exclude if you want a longer, more decisive break from gambling.
Turn off promotional emails and notifications if they trigger urges to play.
Talk with someone you trust or contact a professional service for confidential advice.

Support for friends and family

Approach conversations with care and without judgement. Express concern and focus on behaviours rather than character.
Encourage practical steps: limits, time-outs, account help and professional support.
If you have access to the person’s account and they agree, offer to help set limits or monitor activity.

Privacy and account safety

When you request limits, time-outs or self-exclusion, we handle your information sensitively and in line with applicable privacy rules.
Verification checks may be needed for financial transactions or account closures to protect you and prevent fraud.

If you’re unsure how to start, contact our live chat or support email for a respectful, private conversation. We are here to support your choices and to help you keep play safe and enjoyable.