Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have over your data. Please read this policy carefully. If you have questions or wish to exercise your rights, contact us.

Information we collect

We collect personal data that you provide when you create an account, use our services, or communicate with us. We also collect certain information automatically when you visit or interact with our site.

Account and identity information: name, date of birth, email address, phone number, postal address, and other identity details you provide when registering or verifying your account.
Verification and security information: identity-document data and supporting documents, proof of address, and any information required for age or identity verification processes.
Account activity and usage data: account settings, preferences, game activity, support requests, and other records of your interactions with our services.
Technical and device data: IP address, browser and device type, operating system, unique device identifiers, and usage data collected through cookies and similar technologies.
Communications data: messages between you and our support team, queries, complaints, and any feedback you provide.

How we use your data

We use personal data to provide and improve our services, comply with legal requirements, and protect our users and business.

To create and manage your account and to verify your identity and age.
To provide customer support and to respond to your requests and enquiries.
To operate, maintain and improve our platform, features and content.
To detect, investigate and prevent fraud, cheating, abuse, and other unlawful or prohibited activity.
To comply with legal and regulatory obligations, including obligations to retain records and to cooperate with authorities when required.
To send you important service-related messages, such as account notifications, updates, and changes to terms and policies.
For analytics, research and technical diagnostics to understand usage patterns and improve performance and security.
For marketing and promotional communications, where you have given consent or where we otherwise have a lawful basis to do so.

Legal bases for processing (including GDPR)

We process your personal data only when we have a lawful basis to do so. The legal bases we rely on include:

Performance of a contract: to provide our services and manage your account.
Legal obligation: to comply with applicable laws, regulatory requirements and record-keeping duties.
Legitimate interests: to protect our services, detect and prevent fraud, improve and operate our platform, and manage our business. When we rely on legitimate interests we balance those interests against your rights and freedoms.
Consent: where you have given clear consent for specific purposes, such as receiving marketing communications or consenting to certain cookies.

Sharing and disclosure of personal data

We may share personal data with third parties when necessary to provide our services, comply with law, or protect the safety and rights of others. Categories of recipients include:

Service providers and vendors who perform services on our behalf, such as identity-verification, analytics, customer support, and technical hosting providers.
Regulators, law enforcement or other authorities when required by law or to respond to lawful requests.
Third parties involved in fraud prevention, security and dispute resolution.
Professional advisers, auditors and legal representatives where needed for compliance, governance or dispute handling.

We require these third parties to protect personal data and to use it only for the purposes for which it was shared.

International transfers

Your personal data may be transferred to, and processed in, countries other than the one in which you live. Where data is transferred outside the European Economic Area (EEA) or to countries with differing data protection laws, we put in place appropriate safeguards to protect your data, such as contractual safeguards or other measures permitted by applicable law.

Data security

We take reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures are designed to provide a level of security appropriate to the risks involved.

Despite these measures, no system can be completely secure. If we become aware of a personal data breach that creates a risk to your rights and freedoms, we will follow applicable law and notify you and the relevant authorities as required.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When personal data is no longer required, we will delete it or anonymise it, unless the law requires continued storage.

Your rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

Right to access the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request deletion of your personal data in certain circumstances.
Right to restrict or object to certain processing activities (including profiling and direct marketing).
Right to data portability, where applicable.
Right to withdraw consent where processing is based on your consent.
Right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise your rights, contact us. We will respond in line with legal requirements and may ask for information to verify your identity before taking action.

Cookies and similar technologies

We use cookies and similar technologies to operate our site, remember your preferences, analyze performance, and deliver relevant content. You can manage cookie preferences through your browser or via any consent controls we provide.

Essential cookies: necessary for the site to function and to provide security.
Performance and analytics cookies: help us understand how our services are used and how to improve them.
Functional cookies: remember preferences and provide enhanced features.
Marketing and advertising cookies: used to deliver and measure the effectiveness of promotional content where permitted.

If you disable certain cookies, some parts of the site may not work as intended.

Automated decision-making and profiling

We may use automated tools to analyse activity patterns for security, fraud detection, and service improvement. Such processing may involve profiling. You have the right to object to processing based solely on automated decision-making where it produces legal effects or similarly significant effects. To discuss automated decisions or to request human review, contact us.

Children's privacy

Our services are intended for adults. You must be at least 18 years old to create an account. We do not knowingly collect personal data from individuals under the minimum legal age. If we become aware that we have collected data from someone under the permitted age, we will take steps to delete the information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will provide notice through our platform or other communication channels. We encourage you to review this policy periodically.

Contact us

If you have questions about this Privacy Policy or wish to exercise your data-protection rights, contact us.